Contact Us
We are here to help with product questions, order updates, shipping, returns, refunds, and payment questions. Please contact Wintor using the details below.
Customer Support
- Email: support@wintor.shop
- Phone: +61 468107934
- Support hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
- Business address: TARNEIT, 3029, Victoria, Australia
What to Include
For order-related questions, include your order number, the email used at checkout, and a short description of the issue. For damaged or incorrect items, please include clear photos so we can review the case quickly.
Response Time
We aim to respond to customer emails within 1-2 business days. Response times may be longer during weekends, holidays, or high-volume periods.