Payment Policy

Wintor uses Shopify Payments to provide a secure checkout experience. This policy explains accepted payment methods, payment timing, failed payments, and refund processing.

1. Accepted Payment Methods

Our checkout is processed through Shopify Payments. Depending on customer location and device availability, accepted methods may include Visa, Mastercard, American Express, Apple Pay, Google Pay, and other payment options shown at checkout.

2. Payment Currency

Our store uses USD for product pricing and checkout unless another currency is clearly displayed by Shopify at checkout.

3. When Payment Is Charged

Payment is authorized and charged when you place an order. Orders are not prepared for shipment until payment is successfully completed.

4. Payment Security

Payment details are handled by Shopify Payments through encrypted checkout. Wintor does not store complete credit card numbers or full payment credentials on our own systems.

5. Failed or Declined Payments

If your payment is declined, please check your card details, billing address, available funds, or contact your bank. You may place the order again after the payment issue is resolved.

6. Duplicate Charges or Payment Questions

If you believe you were charged more than once, contact us at support@wintor.shop with your order details. Some banks may show temporary authorizations that disappear automatically if payment was not completed.

7. Refunds

Approved refunds are issued back to the original payment method through Shopify Payments. Refund timing depends on your bank, card issuer, or payment provider and may take up to 10 business days after processing.