Privacy Policy

This Privacy Policy explains how Wintor collects, uses, stores, and shares personal information when you visit wintor.shop, contact us, or place an order.

1. Information We Collect

Order information: name, shipping address, billing address, email, phone number, purchased items, and payment status.
Device information: IP address, browser type, device data, pages viewed, cookies, and site interaction data.
Support information: messages, order questions, return requests, photos, and other details you send to us.

2. How We Use Information

We use personal information to process orders, collect payment, arrange shipping, provide tracking, respond to customer service requests, prevent fraud, improve our website, and comply with legal obligations.

3. Shopify and Payment Processing

Our store is powered by Shopify. Payments are processed securely through Shopify Payments. We do not store complete credit card numbers on our own systems.

4. Sharing Information

We may share necessary information with service providers such as Shopify, payment processors, shipping carriers, analytics providers, fraud prevention services, and customer support tools. We do not sell your personal information.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, support checkout, measure site performance, and improve the shopping experience. You can manage cookies through your browser settings.

6. Data Retention

We keep order and support records as long as needed for business, tax, legal, fraud prevention, and customer service purposes.

7. Your Choices

You may contact us to request access, correction, or deletion of your personal information where applicable by law. Some records may need to be retained for legal or transaction purposes.

8. Security

We use Shopify and trusted service providers to help protect customer information. No online system can be guaranteed completely secure, but we take reasonable steps to protect personal data.