Shipping Policy

Thank you for shopping with Wintor. We provide clear and reliable shipping for customers in the United States. This policy explains how orders are processed, shipped, tracked, and supported after purchase.

1. Order Processing Time

Order cut-off time: 2:00 PM Pacific Time, Monday to Friday.
Handling time: 1-3 business days. Orders are reviewed, packed, and prepared for shipment during this time.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing the next business day.

2. Shipping Time and Delivery Estimate

Transit time: 7-13 business days after the package has shipped.
Total estimated delivery time: 8-16 business days, including handling and transit.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs checks, or address issues.

3. Shipping Cost

We offer free standard shipping on eligible orders delivered to the United States. Shipping costs, if any, will always be shown clearly at checkout before payment.

4. Tracking Information

When your order ships, we will send a confirmation email with tracking details when available. Please allow 24-48 hours for tracking information to update after the carrier receives the package.

5. Address Accuracy

Please make sure your shipping address is complete and correct before placing an order. If you notice an error, contact us as soon as possible at support@wintor.shop. Once an order has shipped, we may not be able to change the delivery address.

6. Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, contact us with your order number and any available photos or tracking details. We will review the issue and help with the next steps, which may include a replacement, refund, or carrier investigation depending on the situation.